I've had great bosses and not so great bosses.
The ten things the best leaders never say - CNN.
I have a few more to add to this list. Ten MORE things the best leaders should never say.
1. "I don't meet clients. I've got to get back to my office. I'm too busy."
A good boss doesn't stay hidden away in his or her office, especially if there's a problem with a client.
2. "I want you to sign an agreement that everyone else has signed..."
A good boss doesn't say this especially if no one else signed an agreement.
3. "It's my building, it's my decision... are you disagreeing with me?!"
No, it's the corporation's building. Unless you own the corporation, don't say this.
It's arrogant and a put down that everyone else is beneath you.
4. "Don't tell anyone else."
No boss should ever pit one employee against all of the others.
5. "The other employee just made a mistake. It doesn't matter if the client is upset."
Fix it. Don't make excuses for the other employee.
6. "The clients can stand in the sun for an hour. It's not going to hurt them. Why do you care so much about the clients?"
This is ridiculous and it demeans the clients, putting the boss in a position of punishing the clients for existing. Paying clients keep a business running so show them some respect.
7. "Do you know what they do at our competitor? They're still worse than we are."
Comparisons to another company don't fix the issue at hand. It's dismissive.
8. "I'm going to secretly lay you off for a week to teach you a lesson. No one else will know."
Are you sure you're legally allowed to "teach" this kind of lesson? Word will travel and no one will respect you as a healthy, productive boss.
9. "You are ..." Name calling.
A good boss doesn't call his or her employees names. Attacking someone by calling the employee a name may be illegal. Check with human resources or your legal department, you may be surprised.
10. "I don't want to hear it."
A good boss doesn't do all the talking. A good boss listens.
Good leadership is a virtue!
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